Email
		You may also search the FAQ: If you can't find your question, please let us know and we'll answer it in email. How do I access my email on Hurricane Electric? How do I create additional POP3 mailboxes for my account? I get a "Not Authorized" or "Relay Denied" error when I try to send mail. What am I doing wrong? Why did I receive an extra charge for mail? I already deleted my mail. Why am I still being billed for it? How do I consolidate my email/addresses? Do you require an offsite email address? What does 'POP' mean? Am I allowed to run mailbots on Hurricane Electric? Can files be attached to email that goes outside the system? How do I redirect email to a different email address from my Hurricane Electric account? Is my user name the same as my main email (default) address? Why can I receive email but not send? Why am I having a problem sending email to Yahoo! customers? How do I access my email on Hurricane Electric? You can get your main account email by logging in using ssh and at the shell prompt typing: alpine If you are on an older server, you can access similar simple text email software by typing: pine You can also set up a POP3/SMTP mail program such as Eudora or Outlook Express. To set up your mail program use the following parameters (substituting your account name for where it says username): SMTP Mail Server* : the server name your account resides on POP3 ("Incoming Mail") Server : same as above - server name your account resides on POP3 Mail Account : account and server name, i.e. username@server.he.net POP3 Mail Password : your account password Return Mail Address : account and server name, i.e. username@server.he.net If you have a Virtual Host Account you can specify any email address at your domain name as the return mail address. For example: info@yourdomain.com order@yourdomain.com webmaster@yourdomain.com To get email at a POP3 mailbox you've created through https://admin.he.net, use the below parameters in your email software: SMTP Mail Server* : the server name your account resides, or your domain name POP3 ("Incoming Mail") Server : same as above - server name your account resides, or your domain name POP3 Mail Account : mailbox@yourdomain.com (i.e.; info@accounts.com) POP3 Mail Password : your mailbox password *Please see POP3 Authenticated SMTP for further information regarding this. How do I create POP3 mailboxes for my account? Additional POP3 mailboxes may be created by logging into the administration system at https://admin.he.net and using the "Add Mailbox" command. *Note: You cannot access your default email box (youraccount@server.he.net) via the webmail interface. You must use Pine (or Alpine, depending on your server) or an email client. I get a "Not Authorized" or "Relay Denied" error when I try to send mail. What am I doing wrong? You need to make sure that you have your email software (Outlook, Outlook Express, Netscape, etc) set to check for new mail first. Each email package has a different way of doing this, so you will need to check your software help files for specific information on the method. The reason for this is because HE's servers are set to validate that a person trying to send email has authorized use of the server. Checking mail accomplishes this. Why did I receive an extra charge for mail? If you recieved an extra storage charge for mail it is most likely resulting from accumulated mail in your main email box. Your main email box catches all mail sent to xyz@yourdomain.com, where xyz is not a POP mailbox you have set up. In other words, any email that is sent to yourdomain.com is stored. For obvious reasons, Hurricane Electric does not delete client email. I already deleted my mail. Why am I still being billed for it? Make sure you are deleting the messages off the server. It is important to check your mail client settings so messages are deleted off the server after you retrieve them. Typically this option reads "Leave messages on server." Make sure this is NOT checked. How do I consolidate my email/addresses? If you wish to consolidate your email accounts, you may use the "set forwarding" function at https://admin.he.net. We suggest that you forward your mail to your main email box. Do you require an offsite email address? Yes we do require an off site email address (a friend's will do) where we can reach you. What does POP mean? MEANING 1: As in: Do you have a POP on the east coast? Or: I live in Santa Clara. Do you have a POP near me? Or: What is your nearest POP to San Diego? In these cases POP stands for Point of Presence and refers to the nearest phone number that somebody can dial to access the Internet. This assumes that we are a dialup Internet access provider, which we are not. The only way to access our servers is over the Internet, but we do not offer dialup accounts. MEANING 2: As in: Do you have a POP/SMTP mail server? Or: Can I get my email with a POP email client like Eudora? In these cases POP stands for Post Office Protocol and refers to the protocol used to get email from the server by email clients like Eudora. By the way SMTP (which stands for Simple Mail Transport Protocol) is how email clients like Eudora send mail. Am I allowed to run mailbots on Hurricane Electric? Yes! There are just a couple guidelines: The mailbot must not be a broadcaster. It should not generate more than two outgoing messages for each incoming message. This prevents mailbots from being used as mailing lists. The mailbot must not consume too much of the system resources; of primary concern, the CPU. Most mailbots are not a problem. Can files be attached to email that goes outside the system? Yes, although not every email client can handle it. Generally, attachments work best between people that correspond frequently and test it out first. How do I redirect email to a different email address from my Hurricane Electric account? Create a text file called .forward in your home directory containing the destination email address. Example: youracct@somewhere.com With any Virtual Host Account you can forward an unlimited number of email addresses using additional POP3 Email Account(s) at: https://admin.he.net Once the additional POP3 Email Account is created you can specify an email address to which email sent to that address can be forwarded. Why can I receive email but not send? There can be several reasons for this problem. The first, and easiest to check for, is your outgoing (SMTP) mail port setting. Many DSL and cable internet providers have begun blocking port 25 for SMTP traffic in order to curb problems with spam mailers. We offer the alternate port of 587 for SMTP for our clients, and this port is, at this point in time, being left open by those providers blocking port 25. Though it is beyond the scope of this FAQ to be a tutorial on where to find it in all email clients, it is generally found in the Advanced settings under your Email account options. If you are unsure where to find the advanced settings or where to edit the mail port, you can call and ask us here at he.net or you can check your mail client vendor's help files or online help for this. Is my user name the same as my main (default) email address? Yes. If your account name is rflyer, then depending on what server your account is on your main email address would be rflyer@he.net, rflyer@thor.he.net, etc. Why am I having a problem sending email to Yahoo! customers? Unfortunately, you're not alone. Many of our customers are receiving bounce back messages from Yahoo! mail, as well as delays in sending to Yahoo! After much investigation, many legitimate mail providers are experiencing this issue, and it appears there's not much that can be done. We've contacted Yahoo! on multiple occasions, and their solution is: "We suggest that you ask your users to set up a filter in Yahoo! Mail to ensure that they get your email messages in their Inbox. Yahoo! Mail users may find more information regarding filters at http://help.yahoo.com/help/mail/manage/manage-06.html"